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Welcome to WebMentorr. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions.

1. Acceptance of Terms

By accessing or using WebMentorr's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Services Offered

WebMentorr provides the following digital services:

• Search Engine Optimization (SEO)
• Social Media Marketing
• Website Design and Development
• Meta Ads Management
• Google Ads Management
• Graphics Design
• Technical Support Services

3. Service Agreements

3.1 Project Scope

All projects will be clearly defined in a separate agreement or proposal detailing the scope of work, deliverables, timelines, and costs.

3.2 Payment Terms

• Payment terms will be specified in individual project agreements
• Advance payment may be required for certain services
• Monthly retainer services require payment at the beginning of each billing cycle
• Late payments may result in service suspension

4. Client Responsibilities

• Provide accurate and complete information for projects
• Provide timely feedback and approvals
• Provide necessary access to accounts, platforms, and resources
• Ensure all content provided does not infringe on third-party rights

5. Intellectual Property

Upon full payment, clients receive ownership rights to the final delivered work. WebMentorr retains the right to showcase completed projects in our portfolio unless otherwise agreed.

6. Limitation of Liability

WebMentorr's liability is limited to the amount paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages.

7. Termination

Either party may terminate services with written notice. Refunds for terminated services are subject to our Cancellation & Refund Policy.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh, India.

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WebMentorr is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

• Name and contact information (email, phone number, address)
• Company name and business details
• Payment and billing information
• Communication preferences

1.2 Automatically Collected Information

• IP address and browser information
• Device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

• Providing and managing our services
• Processing payments and billing
• Communicating with you about projects and services
• Improving our website and services
• Sending promotional materials (with your consent)
• Complying with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with service providers who assist in delivering our services, or when required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

6. Cookies

We use cookies to remember your preferences, understand how you use our website, and improve user experience. You can control cookie settings through your browser.

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At WebMentorr, we strive to deliver exceptional service quality. This Refund Policy outlines the terms and conditions for refunds and cancellations.

1. Service-Specific Refund Terms

1.1 Website Design & Development

• 50% refund if cancelled before design mockups are delivered
• 25% refund if cancelled after mockups but before development begins
• No refund after development has commenced

1.2 Digital Marketing Services (SEO, Social Media, Ads)

• Full refund if cancelled within 48 hours of service initiation
• Pro-rated refund for monthly retainers (unused portion only)
• No refund for completed campaigns or after 30 days of service

1.3 Graphics Design

• Full refund if cancelled before initial concepts are delivered
• 50% refund if cancelled after concepts but before final delivery
• No refund after final files are delivered

2. Refund Request Process

1. Submit refund request via email to support@webmentorr.com
2. Include order details and reason for refund
3. Refund requests will be reviewed within 3-5 business days
4. Approved refunds processed within 7-10 business days

3. Non-Refundable Items

• Third-party costs (domain registration, hosting, advertising spend)
• Completed and delivered projects
• Services rendered more than 30 days prior
• Consultation fees

4. Cancellation by WebMentorr

If we cancel services, you will receive a full refund for any unused portion of prepaid services.

5. Dispute Resolution

Any disputes regarding refunds will be addressed through direct communication. We aim to resolve all issues amicably and fairly.

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WebMentorr provides digital services, which means our deliverables are primarily delivered electronically. This policy outlines our delivery methods and timelines.

1. Digital Service Delivery

All our services are delivered digitally through:

• Email for reports, graphics, and documents
• Cloud storage links for large files
• Direct website deployment for web development projects
• Online collaboration platforms for ongoing projects

2. Delivery Timelines

2.1 Website Design & Development

• Initial mockups: 7-10 business days
• Complete website: 3-6 weeks (depending on complexity)
• Revisions: 2-5 business days per round

2.2 Graphics Design

• Logo design: 5-7 business days
• Marketing materials: 3-5 business days
• Revisions: 1-2 business days

2.3 Digital Marketing Services

• Campaign setup: 2-3 business days
• Monthly reports: Delivered by 5th of following month
• SEO reports: Monthly basis

3. Expedited Delivery

Rush delivery available for additional fees:

• 25% faster delivery: +20% fee
• 50% faster delivery: +40% fee
• Subject to availability and project complexity

4. Physical Deliveries

For physical items (if applicable):

• Printed marketing materials: 7-14 business days (India)
• International shipping: 14-21 business days
• Shipping costs borne by client
• Tracking information provided

5. Delays

Delivery timelines may be affected by:

• Client feedback and approval delays
• Scope changes or additions
• Technical issues or third-party dependencies
• Force majeure events

6. File Formats

Digital deliverables provided in industry-standard formats:

• Graphics: AI, PSD, PNG, JPG, PDF
• Websites: HTML, CSS, JS (source code on request)
• Reports: PDF, Excel, PowerPoint